Account Disconnection

Where connection controls are available in the Datagene portal, use the following process:

• sign in to your Datagene account;
• open Settings or Connections;
• select the connected platform or account;
• choose Disconnect;
• review the warning and confirm disconnection.

Where self-service controls are not yet available, send a request to contact@datagene.expert.

Include your organisation, account email, connected platform and the account or page you want disconnected.

After a successful disconnection, Datagene will:

• stop requesting new data from the disconnected account;
• stop scheduled publishing or synchronisation for that connection;
• revoke or remove stored access credentials where technically supported;
• mark the connection as inactive in Datagene.

Disconnection does not necessarily delete information already imported or generated before the connection was removed.

To remove previously imported information, submit a separate request through our Data Deletion page.

You may also revoke access directly through the security, permissions, business integrations or connected-app settings provided by Google, Meta, Facebook, Instagram or the applicable third-party service.

Revoking access at the provider may cause the Datagene connection to stop immediately or fail during its next synchronisation.

A disconnected account can normally be connected again by completing a new authorisation process and approving the requested permissions.

For assistance identifying or disconnecting an integration, contact contact@datagene.expert.